Orders are shipped via Trans Direct; this gives us the ability compare multiple Shipping Company quotes live so we can provide our customers the best option.
Orders can be placed the following ways,
Website- Payment methods, Direct Funds transfer, major Credit cards, PayPal, Afterpay, (Zip money coming soon)
Call the store and place the order, we can discuss your preferred payment method and delivery or pickup.
Phone- 07 53294780
Email- email@example.com and we can organise from there.
The Shipping Calculator will provide two options, The Cheapest option and The Fastest option, if you prefer another option, please give us a call and we will find a solution
All orders require a signature on delivery (SOD). For security reasons, we cannot provide an ‘Authority To Leave’ option for online orders.
All payments must be cleared before dispatch.
We understand the remote nature of some our customers, so will always try to work with you to come to the best solution. Give us a call I’m sure we can work something out.
We only ship goods to the cardholder’s address or the confirmed address in your PayPal account. Under NO CIRCUMSTANCES will we ship to third party addresses for your own credit card security.
We reserve the right to charge for any re deliveries if you are not present at the delivery address on the delivery date stated in your confirmation email. You may also call to schedule a delivery for a specific day if needed.
Due to the increasing frequency of online fraud and theft, we are unable to ship to P.O. Boxes and Parcel Lockers.
All freight charges are calculated on weight, dimensions and location. We are committed to keeping shipping charges at a minimum and do not charge handling fees.
Please note: Freight costs are subject to change. Regional areas, large and bulky orders, and tail-lift delivery occasionally incur an additional levy. Should these costs need to be amended it will be to reflect the actual charges, and not incur additional ‘shipping and handling’ fees.
We will notify you if this rare situation occurs.
*Free standard shipping is applied to all orders over $499.00 AUD.
Please Note: Some orders over $499.00 AUD may incur a small shipping fee dependent on dimensional weight, regional areas and tail-lift requirements, as stated above.
DANGEROUS AND PROHIBITED GOODS
We comply with all necessary restrictions and guidelines when shipping any products classified under the Dangerous & Prohibited Goods & Packaging Post Guide.
If, for any reason in compliance with these guidelines, we are unable to fulfill an order a refund will be issued immediately.
As a convenience for our local customers, we will work towards a local delivery service to reduce freight cost and build customer loyalty. This service will be very much driven by the feedback we get from the local growers.